FLOOR | 9’s Privacy Statement

FLOOR | 9 and its family of companies value you and respect your privacy. It has always been FLOOR | 9’s firm policy to conduct business with scrupulous respect for the law. We collect information to support our relationship with you, improve our product offering and to communicate about products, services, and promotions. FLOOR | 9 recognizes that we must maintain and use information responsibly. We may disclose information to companies that work with us and assist us with providing services to you.

You can always find the most recent version of our privacy policy on this page.

What information does FLOOR | 9 collect and why?

We collect information you provide when you place an order, register with us, send an ecard, send us an email or call us, enter a sweepstakes or enroll in a club or service. This information may include:

  • Your name
  • Your mailing address
  • Your email address
  • Your phone number
  • Your credit card number
  • Your Facebook Connect sign-in information


Who does FLOOR | 9 share information with?

We share personal customer information with our agents, representatives, trusted service providers, and contractors for limited purposes. Those purposes may be fulfilling customer orders; offering products and services in connection with our website; customer service; giving access to our partners’ sites; or finishing credit card transactions. These third parties are not allowed to use this information. They can only fulfill orders and service your questions.

From time to time, we may share the contact information of our customers with carefully picked and trustworthy third parties so the third parties can promote their products and services. You can opt out from our sharing of your information for this particular purpose anytime by changing the preferences of your account at floor9living.com. You can also contact us and ask to be taken off our business partner promotions listing. FLOOR | 9 does not share email information.

If you log in through Facebook Connect, information you provide to us may be shared with Facebook.

FLOOR | 9 reserves the right to work with law enforcement officials in the investigation of any possible unlawful activities of our customers related to electronic communication transmitted on our site. FLOOR | 9 will have no legal responsibilities for such disclosures. We may also give information to other groups for fraud protection and credit risk reduction. We may share grouped demographic and statistical information with our other partners. No personal information that can identify any individual person is shown in that disclosure.

Your California Privacy Rights

California Civil Code Section 1798.83, also known as S.B. 27, allows individual customers who have provided their personal information to FLOOR | 9 to request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us in one of the following ways: send a letter to FLOOR | 9 Consumer Care; 1408 W 12th St, Suite 100; Kansas City, MO 64141. Within thirty days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third party direct marketing purposes during the immediately preceding year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted to locations other than those specified above.

How does FLOOR | 9 handle contest and survey responses?

Every now and then, FLOOR | 9 or its research partners will invite customers to take part in contests and surveys. The information we collect from these contests and surveys may be matched with individual customer accounts and used by FLOOR | 9 to improve your overall customer experience. The information will only be shared with third parties in grouped form.

What if I am an affiliate partner?

If you sign up to be a floor9living.com affiliate partner, you will be led to a third-party website. This website manages the affiliate process. The third party is not allowed to use information they get for anything other than running the affiliate process.

What technical devices and processes does floor9living.com use to collect information about me?

Our technology lets us identify what type of browser you are using, the website from which you enter floor9living.com and the pages you view as you tour our site. This technology helps us compile grouped statistics about online guests and their use of floor9living.com. These statistics allow us to improve the design and content of our site to better serve your needs.

Floor9living.com uses cookies to provide features like auto-login and to determine when customers have visited our site before. If your browser is set to reject cookies, we cannot make auto-login available to you. Auto-login includes giving you access to your address book without first entering your floor9living.com user name and password.

Like most websites, the servers that serve our website automatically identify your computer by its IP address. We log IP addresses and we use them to track things like the number of people that visit our website.

If you sign in through Facebook Connect, we may use information supplied to us by Facebook in order to enhance your site experience. Depending on your Facebook settings, information you provide to us may be made available to your friends or those connected to you on Facebook. Facebook may access your basic information, including name, profile picture, networks, friends and other information you’ve shared with everyone; your photos and videos; and your friends’ information including birthdays and photos.

How do I access and change my email contact preferences?

When you make a floor9living.com account, your contact preferences automatically shows that you want to get promotional information from FLOOR | 9 about news on FLOOR | 9 products, services, and events. It also indicates that you would like to be told about special offers, products and free samples from FLOOR | 9 partners.

If you do not want to be contacted by FLOOR | 9 for promotional purposes, you may change your preferences at anytime. Be sure you are signed in to your floor9living.com account. Hover on the Hi statement in the purple bar. Select Profile and click on the Settings link at right of the page. A Communication Preferences box will appear. Uncheck the box next to the statement “FLOOR | 9 and its companies can contact me about special offers and promotions.”

How do I access and change my personal information?

You can change or delete your personal information anytime. Sign in to your floor9living.com account. Hover on the Hi statement in the purple bar. Select Profile and click on the Edit button at right of the page. You can update any of your personal information by choosing what information you would like to update. For example, your address book or reminder service can be updated if you choose to do so. You will then be taken to where you can change or submit new information.

How secure is the information that I give to FLOOR | 9?

What technology does floor9living.com use to ensure the security of credit card transactions?

We seek high standards in credit card security to better protect the information you give us when you shop on floor9living.com. Our servers use Secure Socket Layer (SSL) to protect storage and transference of your data from wrongful parties. We also use a digital secure server ID to give you more security when you are on the Internet.

How secure is my floor9living.com account information?

To protect your account information, floor9living.com asks that you enter a valid user name and password before buying anything using your account information. We may also collect personal information to make purchasing easier for you in the future. For example, if you give us permission to store your billing information, you won’t have to fill out the shipping and billing address each time you make a purchase on our site.

FLOOR | 9 also has security measures to protect the loss, misuse, and change of your information. Only certain employees and agents of floor9living.com have access to this information. This information is only used for completing your order.

Address Book

Floor9living.com gives you the chance to create an online address book to keep track of important addresses once you have made a user account. Address book information is highly confidential. That information will not be used for third party promotions.

Reminder Notifications

Once you have made a user account, floor9living.com lets you set reminders for important holidays and events. Your requested reminders will often include links to our site for products and other content that you may find to be relevant to you. Reminder notification information is highly confidential and will not be shared with third parties.

Does floor9living.com ensure the security and privacy practices of other sites it links to?

While we carefully select the websites we link to, we are not at fault for the privacy practices or content of these websites. You are under the privacy policy of the operator of that site when you give personal information to them, not the FLOOR | 9 privacy policy. Please read the policy of that site before sharing any information.

How will I know when FLOOR | 9 changes its privacy policy?

Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests and needs of our customers. If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our website. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our website, and will replace any prior policies that are inconsistent. You should check our website occasionally for more information on how we use the data we collect.

How do I contact FLOOR | 9 if I still have questions?

You may contact us by using the “Contact Us” links in our “Customer Service” area. This information is used to respond directly to your questions or comments. We may also file your comments and share them with our customer care team to improve our service in the future. Your personal information will only be shared with third parties in the event that we need to follow up with specific order-related questions or comments. The third parties will not use your information for promotions or any other purposes.

If you still have questions or concerns about our privacy policy, please write us at:

FLOOR | 9 Consumer Care
1408 W 12th St, Suite 100
Kansas City, MO 64141